Back To The Blog
Thursday, July 9th, 2009The FAQ page has turned out to be a surprisingly interesting exercise in the socialmarkets site implementation… and has brought me back to the blogging table!
FAQs are an essential part of good site design. If done well, they are a great time-saver for site users and site managers alike.
Because we are committed to transparency, socialmarket’s FAQs are particularly important. We want to be forthcoming about the issues we deal with, and to resist the temptation to sweep the thornier ones under the rug. Instead, we are including them in the FAQs, where they can be seen, discussed, and perhaps even de-thorned.
But FAQs are also, ideally, succinct. When answers outgrow their limited FAQ real estate, we will pick up the discussion thread here on the blog, where the real estate is virtually unlimited.
The next few blog posts will be exactly that: a closer look at the FAQs we thought could use more explanation space than we provided on the FAQ page itself.